You are in: School Admin » School IT Systems Support » SLA

Service Level Agreement

The SITSS Team are committed to providing you with excellent quality service and support, which is appropriate to your needs.  We welcome your feedback, whether positive or negative and we are always open to suggestions of how we can improve the service which we provide to you.  Feedback can be left either by following this link or by emailing me directly at

Jennifer Collins – SITSS Service Desk Manager

To ensure we deliver consistent, quality, and timely service, SITSS is committed to the following case escalation process:

case handling flowchart