You are in: School Admin » School IT Systems Support » Support » Service Desk

Contact Us

communication

Telephone - 01438 844777

tickOur multi-skilled first line team aim to answer your telephone call within 45 seconds.  On the rare occasion that all of our agents are busy, you will join a queuing system or you can opt to leave a voicemail.

tickEmail us at help@sd.hertsforlearning.co.uk

Your email will automatically raise a ticket in our Incident Management system

tickICT Portal account holders can raise a ticket 24 hours a day, 352 days a year via our customer portal                                      https://support.hertsforlearning.co.uk to apply for a portal account, please download and complete this form and return to us at the above email address.

ICT Portal Application Form

 

 

 

ICT Service Desk Telephone Menu

telephone_menu

Service Desk Opening Hours

 

Data Management Services

Technical

Connectivity

Monday

8:15 am to 5:00 pm

8:15 am to 5:00 pm

8:15 am to 5:00 pm

Tuesday

8:15 am to 5:00 pm

8:15 am to 5:00 pm

8:15 am to 5:00 pm

Wednesday

8:15 am to 5:00 pm

8:15 am to 5:00 pm

8:15 am to 5:00 pm

Thursday

8:15 am to 3:00 pm

9:30 am to 5:00 pm

8:15 am to 5:00 pm

Friday

8:15 am to 4:00 pm

8:15 am to 4:00 pm

8:15 am to 4:00 pm

 

The Service Desk will close for half a day each term to enable the team to participate in a 'Whole team' training session. Prior notice will be given to customers via the School's Weekly Bulletin.

The Service Desk is open from Monday to Friday throughout the year and closed at weekends and Bank Holidays.