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Team Viewer

teamviewer

 

When HfL Support Staff need to see what is on the screen of your computer as part of a support query, you will be asked to navigate to this page and click on the TeamViewer icon above.

The dialogue with your support person will run as follows:

  1. You will be asked to click on the TeamViewer link on the ICT Services home page or navigate to www.thegrid.org.uk/tv
  2. Once on the page, click on the TeamViewer icon to start the download. . Your workstation may ask you one of two security questions, please accept these to continue. This application is being downloaded from TheGrid and should be trusted.
  3. You will then be asked 'Do you want to run this file?' and you should click Run:

    teamviewer
  4. Once the download is complete, you will be asked 'Do you want to run this software?', so click Run once again. This step looks like the image below:

    teamviewer
  5. The application should then open and you will then see the following:
    (note that Your ID and Password will be different to the below image)

    teamviewer
  6. The support person will then ask you for the 9 digit ‘Your ID’ code, followed by the 4 digit Password. The support person will then be able to access your computer.