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Charges & Cancellations


Schools will not be charged for requests made of a statutory nature provided these requests are made through the Hertfordshire County Council electronic booking form, available via Solero. Examples of statutory requests include Special Educational Needs (SEND) related meetings, Child Protection and Educational Psychologists’ reviews.

Requests of a non-statutory nature (include parent teacher consultations, first language assessment unless related to SEND, school educational reviews, school assemblies, drama, story telling) and those booked directly with the provider, will be chargeable in full to the requesting school.
Hertfordshire County Council will recharge to the school for all telephone interpreting and written translation requests.

Cost Information in schools only...

* Files marked with in schools only are only accessible from within a Hertfordshire School or educational setting connected to the Hertfordshire Internet and Connectivity Service.


To cancel a booking made using the e-booking form

  • All bookings must be cancelled by email to the relevant service provider.
  • Please quote your booking reference number
  • Copy, your line manager and yourself in the cancellation email to the relevant service provider as below:
  • You will need to follow up with a phone call for confirmation.   

For cancelling your spoken language interpreting request through HITS:
Tel: 01442 867212

All bookings with less than 24 hours notice will be chargeable:

For pre-booked appointments: Booking fee - £16 per assignment + one hour’s interpreting time.
For immediate appointments: If the interpreter is already travelling to the appointment, the following will apply:

Booking fee + one hour’s interpreting time + any travelling costs or associated costs the interpreter may have incurred

For cancelling your sign language/lipspeaking interpreting request through CLARION:
Tel: 01763 209001

For cancellations with less than 7 days notice (including weekends): full amount will be charged.
For cancellations between 7 and 14 days notice: 50 % will be charged.
For cancellations with more than 14 days notice:  No charge