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Telephone Interpreting

Telephone interpreting is a telephone based 'real time' interpretation service available in over 180 languages 24 hours a day, every day of the year.   This service is provided by the Language Solutions Ltd (Language Line).
To access, telephone: 0800 169 2694

  1. Provide the operator with your details
  2. Give your INTRAN ID code L55242 and your school’s local authority number
  3. Language Line staff will connect you to an available interpreter usually within 90 seconds.
  4. Note the interpreter's ID number
  5. If your client is not with you, let the interpreter know that you require a dial out and give them the client's telephone number.
  6. Brief the interpreter and ask them to introduce themselves.
  7. Speak directly to your client, not the interpreter.

TELEPHONE INTERPRETING SERVICE can be used in any situation including when:

  • a client turns up without an appointment
  • a client appointment needs to be made
  • a face to face interpreter is not available either due to short notice or non-availability
  • a client's language is 'rare' and trained interpreters are not available in that language
  • your client is with you in person or not
  • This service costs 65 pence per minute, which is recharged to the schools.

Tel: 01438 844100
Email: intran@hertfordshire.gov.uk

Telephone Interpreting - Guidance for Schools
Dual Handset Phone (DHP) Overview - Feb 2007
Language Line Services Flowchart
Telephone Interpreting Service FAQs
Language Identification Leaflet - Sept 2009

 

Audio Files for Telephone Interpreting Demonstrations

In this section, you’ll also find audio demonstration of the telephone interpreting together with a flow chart and frequently asked questions for your reference.

Example situations and scenarios
Dialogue - Behaviour - Polish
Dialogue - School Dinners- Polish
Dialogue - Pupil Absence - Gujarati
Dialogue - Consent Form- Gujarati
Dialogue - Behaviour - Gujarati
Dialogue - Behaviour - Urdu
Pattern of Absence - Urdu
Dialogue - Consent Form - Urdu
Further Scenarios