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May 2017

HMRC Payroll Tax Code Error - Communications from Hertfordshire County Council

 

13:41 Monday 5th June 2017

Further to our communications on Friday 2 June 2017 we are pleased to be able to update you. HMRC have this morning advised that the quickest and most effective way of resolving this is for affected employees to contact HMRC direct.  HMRC will be able to review your tax code and rectify any error during the call and update your records and tax code accordingly.

The number you should contact is 0300 200 3300 or visit their website here . Please have your National Insurance number available.

In the meantime, if any colleague believes they are likely to suffer particular financial hardship through this error, or if you have any queries, please phone Serco on 25000 who will be able to help you.

Please accept our apologies for any inconvenience caused as a result of this error.

Sally Hopper, Assistant Director, Human Resources.

 

 

14:15 Friday 2nd June 2017

Further to our communications this morning we would like to reassure colleagues that we are continuing to work with HMRC to resolve the issue of errors with tax codes for some HCC staff resulting in an overpayment of tax for May’s salary.

It is likely that it will be Monday before HMRC will be able to confirm the resolution to this issue at which time we will communicate with you again.

If you have been affected and wish to speak with HMRC before Monday the number you should contact is 0300 200 3300 or visit their website here .

In the meantime, if any colleague believes they are likely to suffer particular financial hardship through this error please phone Serco on 01992 555000 who will be able to help you.

We will provide further updates on Monday.

Kind regards
Sally Hopper, Assistant Director, Human Resources.

 

09:50 Friday 2nd June 2017

It has been brought to our attention that in this month’s payroll, HMRC has made a significant number of errors with tax codes for some Hertfordshire County Council staff, which may have resulted in an overpayment of tax from May’s salary.

HR colleagues are proactively working with Serco and HMRC to resolve the issue.

Please note that if you check your payslip and notice that your tax code has changed, this may be due to the new financial year and not due to the error we’ve been alerted to.

In order to allow HR colleagues the time to work with Serco and HMRC to progress a resolution, please avoid contacting Serco at this time.

We will be providing further updates throughout the day to advise further.