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Accessibility statement

Last updated on 25 March 2024

This accessibility statement applies to

We aim to ensure that this website is accessible and usable to as many people as possible. It is has been designed to conform with Level AA of the W3C's Web Content Accessibility Guidelines, the minimum standard required by the UK Government.

This website is run by HFL Education Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We aim to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible

  • Many of our PDF documents are not fully accessible to screen reader software.
  • videos do not have captions

Some of the online services linked from the Grid are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility.

Feedback and contact information

If you need information on this website in a different format please email

We’ll consider your request and get back to you within 10 working days. Where the content belongs to another organisation such as Hertfordshire County Council, we will forward your request to them.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please use our feedback form to let us know.

Contact us form 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Services EASS:

Equality Advisory and Support Services EASS

Contacting us

HFL Education
1st Floor West
Abel Smith House
Gunnels Wood Road
Tel: 01438 544464

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

PDF and other documents

Many of our PDFs don’t meet accessibility standards – for example they may not be structured to make them accessible to a screen reader – this does not meet WCAG 2.1 success criterion 4.1.2.

Third party content and documents

We are not responsible for third party content and cannot guarantee that is it accessible.

We often link to third party websites or content when there is useful information that relates to our services. For example, the website.

Third-party applications

Third party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third-party applications include:

  • Email services
  • Hertfordshire County Council systems 

Preparation of this accessibility statement

This statement was prepared on 12 January 2021.

Last updated on 25 March 2024