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Help

Last updated on 10 November 2021

In this section you will find FAQs and user guides and videos to help you with using the website. 

  • registering
  • logging in and password issues
  • changing your login
  • accessing content
  • finding information
  • updating content
  • support contacts
  • user guides and videos

Accessing the Grid website

Everything you need to know about the Grid website including how to register for a login if you are a Hertfordshire school or academy, or work for Hertfordshire County Council; and where to get help and support.

Accessing the Grid website article

Browsers

If you experience problems using the website please make sure you are using one of the following browsers to ensure you have the best experience - Chrome, Firefox, or the new Microsoft Edge browser based on Chromium.

We advise that you do not use Internet Explorer (IE) or Edge (legacy version) which are older browsers as we cannot guarantee the website will display or function correctly. Microsoft is with drawing support for these older browsers.

Microsoft: Internet Explorer and Edge life cycle

We recommend you contact your school IT support for advice. 

Please note that some HCC systems linked from the Grid may require you to use IE. This is outside of our control.

Registering

Logging in and password problems

Changing login details

Accessing content

Finding information

Publishing or updating content 

Support

The Herts for Learning Digital team can be contacted via the following:

Contact us form

Online chat on the website between (9.00am-4.00pm) or send a message out of hours

Telephone: 01438 544464 (option 6, option 3)

User guides

User guide 1 - Getting started

User guide 4 - Registering and logging in

User guide 3 - Accessing restricted content

User guide 2 - Search

First published 25 November 2020 - Last updated on 10 November 2021