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Last updated on 11 April 2023

In this section you will find FAQs and user guides and videos to help you with using the website. 

  • registering
  • logging in and password issues
  • changing your login
  • accessing content
  • finding information
  • updating content
  • support contacts
  • user guides and videos

Accessing the Grid website

Everything you need to know about the Grid website including how to register for a login if you are a Hertfordshire school or academy, or work for Hertfordshire County Council; and where to get help and support.

Accessing the Grid website article


If you experience problems using the website please make sure you are using one of the following browsers to ensure you have the best experience - Chrome, Firefox, or the latest version of Microsoft Edge.

We advise that you do not use Internet Explorer (IE) or Edge (legacy version) which are older browsers as we cannot guarantee the website will display or function correctly. Microsoft has withdrawn support for these older browsers.

We recommend you contact your school IT support for advice if your school is still using these browsers. 

Please note that some HCC systems linked from the Grid may require you to use IE. This is outside of our control.


Logging in and password problems

Changing login details

Accessing content

Finding information

Publishing or updating content 


The HFL Education Digital team can be contacted via the following:

Contact us form

Online chat on the website between (9.00am-4.00pm) or send a message out of hours

Telephone: 01438 544464 (option 6, option 3)

User guides

User guide 1 - Getting started

User guide 4 - Registering and logging in

User guide 3 - Accessing restricted content

User guide 2 - Search

Last updated on 11 April 2023