The HFL Toolkit for School-Based Complaints – now available to purchase

HFL Education has heard from many school leaders over recent months that school-based complaints are a growing concern as they increase in complexity and number.

As a result, HFL has created a low-cost Complaints Toolkit that will enable schools to efficiently and effectively manage school-based complaints.

The toolkit provides step-by-step guidance, suggested responses, essential do’s and don’ts and a summary of the process. The toolkit will be reviewed annually and will be supplemented by a termly webinar on complaints-related topics.

The Complaints Toolkit subscription is available to purchase from the HFL Education Hub.

Recognising the budget pressures schools face, we have sought to keep the costs as low as possible and are launching at a price of £179 per school. A small schools discount of 10% will also be applied, taking the cost for those schools (of 100 pupils or fewer on roll) down to £161.10.

The toolkit also takes into account the slightly different complaints processes in academies and maintained schools, with resources having been tailored accordingly.