Advice on how you can control cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:

www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout

For more information about Google search preferences: http://support.google.com/websearch/bin/answer.py?hl=en&answer=35892

To find out how to delete your Google search history visit: http://support.google.com/websearch/bin/answer.py?hl=en&answer=465

Or to turn off Google search personalisation: http://support.google.com/accounts/bin/answer.py?hl=en&answer=54048

Google's Privacy Policy: www.google.com/intl/en/policies/privacy/

5. Categories of personal data we collect about you

Herts for Learning does not collect or store any personal information about individuals who browse this website other than where you voluntarily choose to give your personal information via email or online forms used to enquire about or apply for a service.

We may collect the following types of Personal Data (please note this list does not include every type of Personal Data and may be updated from time to time):

name and contact details;
user's IP address and session information (such as the duration of the visit, type of browser being used and broad demographic information);
information received in connection with any complaint

6. Who will have access to your Personal Data

Personal Data will be accessible by members of HfL staff. Where necessary, directors will also have access to Personal Data. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will not share personal information about our users with third parties without consent unless we are required to do so by law or our policies. We will disclose Personal Data to third parties:

if we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation;
in order to enforce any agreements with you;
in order to perform contracts with third party suppliers for purposes listed in Section 2.
to protect the rights, property, or safety of HfL, pupils or others. This includes exchanging information with other organisations for the purposes of child welfare.

This may include our Local Authority (Hertfordshire County Council), the Department for Education (DfE), the Police and other organisations where necessary.

Certain data collection obligations are placed on us by the DfE. To find out more about the data collection requirements placed on us by the DfE (for example; via the school census) visit: www.gov.uk/education/data-collection-and-censuses-for-schools.

7. How Personal Data will be processed

Personal Data may be processed in a variety of ways; this will include but is not limited to:

maintaining written records;
identification;
sending by e-mail;
adding to spreadsheets, word documents or similar for the purposes of assessing Personal Data;
for educational software use (this could be for the purposes of helping children learn, discipline, reports and other educational purposes).

The information provided by users via email or online forms will be acted upon according to the content of the communication. For example, responding to enquiries or getting in touch with you when necessary.

8. Where we store Personal Data and how we keep Personal Data secure

We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.

Electronic copies of Personal Data are kept securely and information will only be processed where we are satisfied that it is reasonably secure.

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. You must not share your password with anyone.

In particular, this site has security measures in place to protect the loss, misuse and alteration of the information under our control. All instances of unauthorised attempted access to our site are logged and investigated. Where necessary, HfL will inform law enforcement agencies or other relevant organisations regarding misconduct.

At HfL we respect the privacy of email accounts and we store your email addresses securely. Your details will not be passed to ANY organisation beyond HfL without your explicit permission.

When giving Personal Data to third parties (for example, software providers) it is possible that this Personal Data could be stored in a location outside of the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this privacy policy. In particular, any transfer of your Personal Data made by us to a location outside of the EEA will be governed by clauses in a written contract in order to keep these secure.

9. Retention periods

We will only retain Personal Data processed by us for as long as is considered necessary for the purpose for which it was originally collected. As a general rule, Personal Data will be kept in accordance with guidance from the IRMS. Personal data may be held for longer period where extended retention periods are required by law and/or in order to establish, exercise or defend our legal rights.
Once the retention period concludes Personal Data is securely and safely destroyed / deleted.

10. Your data rights

The General Data Protection Regulation and associated law gives you rights in relation to Personal Data held about you. These are:

Right to be informed: you have the right to be informed about the collection and use of your data. This policy contains information in relation to the collection of your Personal Data, however, if we collect additional data for other purposes, we will inform you about this.
Right of Access: if your Personal Data is held by HFL, you are entitled to access your Personal Data (unless an exception applies) by submitting a written request. We will aim to respond to that request within one month. If responding to your request will take longer than a month, or we consider that an exception applies, then we will let you know. You are entitled to access the Personal Data described in Section 11.
Right of Rectification: you have the right to require us to rectify any inaccurate Personal Data we hold about you. You also have the right to have incomplete Personal Data we hold about you completed. If you have any concerns about the accuracy of Personal Data that we hold then please contact us.
Right to Restriction: you have the right to restrict the manner in which we can process Personal Data where:

the accuracy of the Personal Data is being contested by you;
the processing of your Personal Data is unlawful, but you do not want the relevant Personal Data to be erased; or
we no longer need to process your Personal Data for the agreed purposes, but you want to preserve your Personal Data for the establishment, exercise or defence of legal claims.

Where any exercise by you of your right to restriction determines that our processing of particular Personal Data are to be restricted, we will then only process the relevant Personal Data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.

Right to Erasure: you have the right to require we erase your Personal Data which we are processing where one of the following grounds applies:

the processing is no longer necessary in relation to the purposes for which your Personal Data were collected or otherwise processed;
our processing of your Personal Data is based on your consent, you have subsequently withdrawn that consent and there is no other legal ground we can use to process your Personal Data;
the Personal Data have been unlawfully processed; and
the erasure is required for compliance with a law to which we are subject.

Right to Data Portability: you have the right to receive your Personal Data in a format that can be transferred. We will normally supply Personal Data in the form of e-mails or other mainstream software files. If you want to receive your Personal Data which you have provided to us in a structured, commonly used and machine-readable format, please contact us via the details in Section 1 of this Notice.
Right to Object: you have the right to object to the processing of your Personal Data where one of the following grounds apply:

the processing is based on legitimate interests or the performance of a task in the public interest;
the processing is for direct marketing; or
the processing is for the purposes of scientific/ historical research and statistics.

You can find out more about the way these rights work from the website of the Information Commissioner's Office (ICO).

11. Subject Access Request (requesting your Personal Data)

You are entitled to request details of Personal Data that we hold about you and you can access that Personal Data by making a Subject Access Request (SAR).

A SAR is a written or verbal request for personal information (known as personal data) held about you by an organisation. Data protection legislation gives individuals the right to know what information is held about them. However, this right is subject to certain exemptions as set out in the Data Protection Act 2018.

To submit a SAR to HfL we recommend that you email a written request to our Data Protection Officer at dp.foi@hertsforlearning.co.uk. To help us respond quickly and effectively to your request, please include information regarding your relationship with us, along with a comprehensive list of what personal data you want to access and any details, relevant dates, or search criteria that will help us identify the information that you want.

12. Making a complaint

If you are unhappy with the way we have dealt with any of your data protection concerns, you can make a complaint to the Information Commissioners Office (ICO), the supervisory authority for data protection issues in England and Wales. We would recommend that you complain to us in the first instance, but if you wish to contact the ICO you can do so using the details below. The ICO is a wholly independent regulator established in order to enforce data protection law.

ICO Concerns website: www.ico.org.uk/concerns
ICO Helpline: 0303 123 1113
ICO Postal Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

13. Changes to this privacy policy

Any changes we make to this notice in the future will be posted on our website and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes.

This privacy policy was last updated on 25th October 2021

By using this website you are accepting the terms and conditions of use contained within this policy. If this policy is not acceptable to you, please do not use this website.

ICT service desk