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ICT service desk

Last updated on 24 February 2021

Telephone support

Our multi-skilled first line team aim to answer your telephone call within 45 seconds.  On the rare occasion that all of our agents are busy, you will join a queuing system or you can opt to leave a voicemail.

Tel: 01438 544466

Email support

Email us at help@sd.hertsforlearning.co.uk

Your email will automatically raise a ticket in our Incident Management system.

Log an incident

ICT Portal account holders can raise a ticket 24 hours a day, 352 days a year via our customer portal

Service desk portal

To apply for a portal account, please download and complete this form and return to us at the above email address.

Opening hours 

  Data Management Services Technical Services Connectivity Services
Monday 8.15am to 5.00pm 8:15am to 5:00pm 8:15am to 5:00pm
Tuesday 8:15am to 5:00pm 8:15am to 5:00pm 8:15am to 5:00pm
Wednesday 8:15am to 5:00pm 8:15am to 5:00pm 8:15am to 5:00pm
Thursday 8:15am to 5:00pm * 9:30am to 5:00pm 8:15am to 5:00pm
Friday 8:15am to 4:00pm 8:15am to 4:00pm 8:15am to 4:00pm

* We may close the DMS 2nd Line Service Desk at 4 pm on Thursdays (excluding census days and other periods of high volume owing to statutory returns) so that the team can keep up to date, with CPD, to provide the best possible service to our customers. The 1st Line Service Desk team are available until 5pm.

Service level agreement

Details of the Service Desk SLA are available on the Herts for Learning website:

Herts for Learning: Service desk

First published 27 August 2020 - Last updated on 24 February 2021