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Team Viewer - remote computer support

Last updated on 18 January 2021

When HfL ICT service desk staff need to see what is on the screen of your computer as part of a support query, you will be asked to navigate to this page and click on the TeamViewer icon.

 

team viewer

The dialogue with your support person will run as follows:

  1. Click on the TeamViewer icon to start the download. . Your workstation may ask you one of two security questions, please accept these to continue. This application is being downloaded from The Grid and should be trusted.

  2. You will then be asked 'Do you want to run this file?' and you should click Run:

 

Team viewer dialog box asking if uses want to run the file

Once the download is complete, you will be asked 'Do you want to run this software?', so click Run once again. This step looks like the image below:

Team viewer dialog box asking if you want to run this software again

The application should then open and you will then see the following:(note that Your ID and Password will be different to the below image)

Team Viewer - allow remote control - enter ID and password

The support person will then ask you for the 9 digit ‘Your ID’ code, followed by the 4 digit Password. The support person will then be able to access your computer.

First published 27 August 2020 - Last updated on 18 January 2021